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Privacy Policy

Last updated: 2025-11-13

Baam Platform is a product of Harmonia Strategy Inc.. This Privacy Policy explains how we collect, use, disclose, and protect information when you use BAAM services.

It is designed to align with Google OAuth/API verification requirements and the Google API Services User Data Policy.

Contact Information:
Baam Platform
28 Pine St, Middletown, NY 10940, USA
support@baamplatform.com

1. Scope

This Policy applies to information we collect about:

  • Visitors to our public websites and landing pages.
  • Customers and end users who create accounts or use our Services.
  • Users who authorize integrations (e.g., Google OAuth/GBP).

If you are an end user of a Client using our Services, we process data on behalf of that Client as a processor/service provider.

2. Information We Collect

We collect information in four ways:

A) Information You Provide

  • Account & Profile Data: name, email, company, role/title, phone number, profile photo, and preferences.
  • Business Content: website copy/media, brand assets, business profile details, and related configured/uploaded content.
  • Support & Communications: messages, feedback, survey responses, and information you provide to our team.

B) Information from Your Use of the Services

  • Usage & Device Data: IP, device identifiers, browser type/version, operating system, pages viewed, timestamps, and diagnostics/performance data.
  • Cookies & Similar Technologies: cookies and similar technologies to maintain sessions, remember settings, analyze usage, and improve services.

C) Information from Third Parties (including Google APIs)

If you connect third-party services, we may receive information allowed by your settings with those services.

  • Google OAuth / Google Business Profile: with your consent, we may request scopes like openid, email, profile, and https://www.googleapis.com/auth/business.manage to provide requested features.

You can review or revoke access at myaccount.google.com/permissions.

D) SMS Messaging Data

  • Phone & Consent Records: mobile number, consent source, status, timestamps, and related audit metadata.
  • Message Data: message content/templates, send timing, sender identity, and destination metadata for routing.
  • Delivery & Interaction Data: carrier delivery events and keyword replies such as STOP/HELP.
  • Suppression Data: opt-out and suppression records used to prevent future messaging after unsubscribe.

3. How We Use Your Information

  • Provide, operate, maintain, and improve Services.
  • Authenticate users, secure accounts, and prevent abuse/fraud.
  • Perform integrations you explicitly authorize.
  • Send service-related communications and, where allowed, marketing communications.
  • Handle SMS delivery/compliance, including opt-out/help processing.
  • Meet legal obligations and enforce agreements.

Legal Bases (EEA/UK): where applicable, processing is based on contract performance, legitimate interests, legal obligations, and/or consent.

4. Our Commitment to Google API Data Policy (Limited Use)

  • We use Google user data only for requested user-facing features.
  • We do not sell Google user data.
  • We do not use Google data for ads or targeted marketing profiles.
  • We allow human access only when permitted by policy (consent, security/legal, or approved internal operations).

4A. YouTube API Services (Addendum)

This application uses YouTube API Services. By using Baam YouTube features, you agree to YouTube Terms of Service and Google Privacy Policy.

  • We store OAuth tokens and minimum identifiers needed for features.
  • We do not store YouTube video binaries and do not use YouTube data for advertising.
  • Access occurs for user-initiated actions; no background polling.
  • You can revoke access in Google account permissions or disconnect inside Baam.

5. Data Sharing & International Transfers

We do not sell personal information. We may share data only with:

  • Service providers/processors (e.g., hosting, analytics, Twilio, Resend) under contractual protections.
  • Legal/compliance recipients when required by law or to protect rights and safety.
  • Third parties you explicitly direct us to integrate with or share to.

International transfers are made under appropriate safeguards (e.g., Standard Contractual Clauses).

6. Data Retention & Deletion

  • Data is retained only as long as needed for stated purposes/law.
  • OAuth tokens are retained only while integrations are active and needed.
  • You can request deletion or anonymization via account settings (if available) or support@baamplatform.com.

6A. SMS Program Disclosures (US)

  • Message frequency varies.
  • Message and data rates may apply.
  • Consent is not a condition of purchase.
  • Opt out by replying STOP, UNSUBSCRIBE, CANCEL, END, or QUIT.
  • For help, reply HELP or contact support@baamplatform.com.
  • After opt-out, one final confirmation may be sent; then no further non-required SMS will be sent.
  • Carriers are not liable for delayed or undelivered messages.

Data Deletion and Revocation

  • Disconnect Google in dashboard to immediately stop access and invalidate tokens.
  • Google-sourced cached data is deleted or anonymized within 30 days after disconnect/revocation unless legally required otherwise.
  • Full account deletion requests can be sent to support@baamplatform.com.

7. Your Rights & Choices

  • Access, correction, deletion, restriction, objection, portability.
  • Withdraw consent where processing relies on consent.
  • Lodge complaints with supervisory/regulatory authorities.

To exercise rights, contact support@baamplatform.com.

8. Security

We use administrative, technical, and organizational safeguards, including encryption in transit/at rest and access controls.

9. Children’s Privacy

Services are not directed to children under 13 (or minimum age under local law). If a child’s data is submitted, contact us for deletion.

10. Third-Party Links

Services may include links to third-party websites/services. We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this Policy from time to time and will update the "Last updated" date.

12. Contact Us

BaaM Platform
support@baamplatform.com
28 Pine St, Middletown, NY 10940, USA

SMS Help: Reply HELP to any BAAM message or email support@baamplatform.com.

Questions? Email support@baamplatform.com.

BAAM Review is operated by Harmonia Strategy Inc. 28 Pine St, Middletown, NY 10940.